Privacy Policy
Ladera Communications Inc. protects the privacy and security of information provided by customers visiting our website or using our services and we may request information from people visiting our website or using our services. Ladera Communications is the sole owner of the information collected and respects your privacy and will not knowingly distribute or cause to be distributed your personal information to another entity for any reason. We will not collect any personal information unless the visitor/customer provides it to us voluntarily. Personal information includes a visitors or customer's name, address, billing information, telephone number and e-mail address. Ladera Communications Inc. will not sell, distribute, and share this information to others in ways other than as disclosed in this Privacy Policy.
Sales Inquiries or Service Quotes:
Customers visiting our site may request and submit sales or service inquiries by completing are inquiry forms to purchase our products or to receive information pertaining to our product and services. Upon submissions, the visitor is required to provide specific information such as name and e-mail address, mailing address, location and phone number. This information is used to review customer qualifications for services and to contact the visitor regarding services offered by Ladera Communications Inc. in which the visitor has an interest.
Ordering On Line:
Ladera Communications Inc. will request particular information from a customer to sign up for services and to place an order. The customer's information will include name, address, telephone number, e-mail address, payment information and other information requested by Ladera Communications Inc. via the on line order form submission. This information is used for billing purposes, processing of orders, ongoing account management and customer contact from Ladera Communications Inc. ONLY.
Personal Security:
When customers are asked to enter private and sensitive information (such as credit card numbers and/or social security numbers), this information is encrypted and is protected through a Secure Socket Layer (SSL). Ladera Communications believes that electronic privacy is crucial to the ongoing success of the internet as a service, commercial and entertainment medium. Our policy is to keep the information we receive from our site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.
Ladera Communications believes that electronic privacy is crucial to the ongoing success of the internet as a service, commercial and entertainment medium. Our policy is to keep the information we receive from our site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.
Using American Express, Visa or Master Card.
We gladly accept American Express, Visa or MasterCard. We do not add any credit card surcharges. If your shipping and billing addresses are different Ladera Communications requires that this address be registered with your bank. We require this in order to protect ourselves and our customer from fraud. All customer and site visitors’ information, not just the sensitive information mentioned above, is restricted to Ladera's personnel, network operations team, and other qualified employees (such as customer service workers and account representatives). Finally, the servers on which Ladera Communications stores personal information is kept in a secure location.
Web Page Cookies:
A "Cookie" is a piece of information that is sent from a web server to a visitor's browser and stored on the visitor's hard drive. Ladera Communications uses Cookies when a visitor orders a product or registers for a specific program. The Cookie stores information that allows our website to remember a visitor the next time he or she visits our web site. Cookies also allow us to tailor our website to better match customer interests and preferences. Visitors may choose to disable Cookies by changing their browser settings; however, they may not be able to access some of the information on our website.
Links:
Our website may contain links to other websites. Ladera Communications is not responsible for the privacy practices of these other websites. We encourage our visitors and customers to read the privacy policy of each website they visit. Our Privacy Policy applies solely to information collected on the Ladera Communications Inc. website.
Sharing Solutions:
Ladera Communications may partner with other parties to provide specific services, such as billing solutions which are designed to enhance the functionality of our products and services. When a customer signs up for these services, Ladera Communications will only share names or other contact information that is necessary for the third party to provide these particular services.
Other Special Cases:
It is our policy not to use or share the personal information about visitors or customers in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Ladera Communications may disclose personal information about visitors or customers, or information regarding your use of the services or website accessible through our services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the services properly; or to protect Ladera Communications Inc. and our customers.
Correction/Updating Personal Information:
If a customer needs to update or change personal identification information, Ladera Communications will help the customer to correct, update or remove personal data provided to us. The customer can update or change personal information by contacting our customer service department at (800) 281-1073.
Notification of Changes:
If we make any changes to the our Privacy Policy, we will post those changes on our website so customers/visitors are informed. We will always use information in accordance with our Privacy Policies.
YOU MUST NOTIFY ALL USERS OF THESE LIMITATIONS:
INFORM ALL POTENTIAL USERS WHO MAY BE PRESENT AT THE PHYSICAL LOCATION WHERE YOU UTILIZE LADERA’S VOIP SERVICE OF THE IMPORTANT DIFFERENCES IN AND LIMITATIONS OF LADERA’S VOIP 911 DIALING AS COMPARED WITH BASIC 911 OR E911 PROVIDED BY TRADITIONAL LAND-LINE TELEPHONE SERVICE.
